ASSURANCE Compliance-led operations, certified training, and accountable service delivery.
Phoenix Flying Squad delivers governance-driven security operations for industrial, municipal and corporate contracts, aligned to licensing, documented SOPs, training standards, and audit-ready reporting for mission-critical environments.
Assurance for mission-critical operations
We align service delivery to strict governance requirements, documented processes, and consistent performance standards to ensure quality, accountability, and compliance across large-scale sites.
Core assurance areas
Qualified, Licensed Personnel
- PSIRA-registered security officers
- Structured site supervision
- Contract-aligned deployment standards
- Ongoing competency validation
Policies & Governance
- Documented governance frameworks
- Escalation paths and accountability
- Compliance-ready records
- Audit preparedness and reporting
SOPs & Training
- Site-specific post orders
- Standard operating procedures
- Operational readiness drills
- Refresher training schedules
Training & readiness
Certified training centre
Our certified training centre ensures guards are prepared for mission-critical assignments through structured training aligned with contract requirements.
- First Aid training for guards (where applicable)
- Firefighting training for guards (where applicable)
- Refresher training and competency checks
- Site induction and post orders per contract
Governance & quality controls
- Documented SOPs and escalation paths
- Incident reporting standards
- Supervisor oversight and site inspections
- SLA reporting cadence and KPI reviews
- Continuous improvement and corrective actions
SLAs & performance reviews
Service level alignment
Operational delivery is aligned to agreed SLAs with clear response, reporting, and escalation expectations.
Audit-ready reporting
Consistent documentation and incident reporting supports compliance and governance requirements.
Continuous improvement
Performance reviews and corrective actions drive measurable quality improvements across sites.
Request an assurance-led proposal
Share your governance requirements, site risks, and operational priorities and our team will build a compliant service plan.